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Urgent Care & Support Service for Care Homes
The urgent care and support team assesses, diagnoses, prescribes and treats acute health problems, to prevent hospital admissions for patients living in care homes. Our team of paramedics and nurses offer 2-hour clinical triage and same day visits.
The team has the clinical knowledge and expertise to assess, diagnose and treat a wide variety of conditions including gastrointestinal, genitourinary, respiratory, neurological, ENT (ear, nose and throat), skin conditions and more.
The urgent care and support team is part of the Urgent Community Response service.
Our service
We aim to provide a prompt, evidenced-based, patient-centred and holistic service to care home residents in the Kingston borough. We signpost to other services where necessary.
Our service helps to prevent unnecessary A&E attendance/hospital admissions by bringing expert care directly to care home residents.
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What we do
Our team treats a variety of conditions. They have expertise in dermatology (ash, cellulitis and wounds), gastrointestinal conditions (abdominal discomfort, nausea/vomiting, bowels), genitourinary conditions (catheter problems), respiratory conditions (asthma, COPD, infection, cough), ENT (ear, nose and throat), neurological issues (headaches), musculoskeletal conditions (back pain) circulatory problems (DVT, cardiac) and palliative care.
Contact and referrals
We are part of the Urgent Community Response service.
- We are available Monday – Sunday 8am – 8pm. Last referral accepted 6pm
- Out-of-hours support – care homes should contact NHS 111 *6
- Contact Your Healthcare at Home, Night Response service and Palliative & Catheter Care on 07436 531237. Available 10pm to 7am.
Find out more
Looking to make a referral
Find details of how to access our services
Frequently asked questions
Find answers to common questions about our services, policies, and procedures. We hope you find the answers you need, and we’re always happy to assist further. If you can’t find the answer you’re looking for then please don’t hesitate to contact us.
We are an independent community interest company (CIC), but are funded by the NHS and local authorities to provide health and social care community services for residents in Kingston, and additional learning disability services in Richmond. If we make any profit, it is reinvested into our community services
If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. If there is no referral form listed, please use the generic community healthcare referral form here.
You can also call for emergency referrals to our Rapid Response service (2-hour urgent community response) or Urgent Care Support Service (care homes).
It is possible to self refer to some of our services (e.g. rapid response, children’s speech and language). If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. You can also call our single point of access team on 020 8274 7088 for referrals to our Rapid Response service (2-hour urgent community response).
Click here to see our current vacancies. The links will take you through to the NHS Jobs website which processes our applications. Please feel free to contact our recruitment team if you have any queries: HRhub@yourhealthcare.org
Still have a question? Our friendly team will be happy to answer any questions you may have.
Contact usMake a referral
You should refer via the Single Point of Access, please download our referral form below. Referrals are accepted from health and social care professionals over the telephone or via form submission. Only urgent services can be referred via telephone – Rapid Response and Urgent Care and Support Service (care homes).
Make a referral
Our Service Locations
Where can you find this service?
22 Hollyfield Road
Surbiton
KT5 9AL
Tel: 020 8339 8000
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Search our services here either by alphabetical order or category. Find more information and details of how to refer or book.
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- 2-hour Urgent Community Response Service
- Adult Autism
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- Sexual Health
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- Speech and langauge therapy – children’s
- Speech and language therapy – adults
- Tissue Viability
- Urgent Care & Support Service for Care Homes
- Urgent Community Response
- Urology, Colorectal And Continence Service
- Your Podiatry
- Your Wellbeing Counselling
