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The Continence team provides a service for children (from 5 years) and adults who have a bladder or bowel dysfunction problem. Children aged 0-4 years are managed by the Health Visiting team however the Continence Nurse Specialist does provide specialist care to this age group.

Patients must be registered with a Kingston GP and accessing the service is by way of a referral from their GP.

Following referral, the Continence Nurse Specialist will provide a comprehensive and holistic continence assessment aimed at promoting continence through an agreed treatment plan.

The assessment will normally take place at one of the clinics, which run Monday to Friday from 8.30 am to 5 pm and are provided at Surbiton Health Centre. The service is also provided to those who are housebound.

Once a diagnostic has been made the patient may be asked to carry out a treatment programme. which may include:

  • Fluid and lifestyle adviceWeight management
  • Biofeedback
  • Bladder retraining techniques 
  • Adequate diabetic control
  • Environmental adaptations
  • Management of constipation 
  • Referral back to their GP or for further urologist / gynaecologist investigations 
  • Smoking cessation 
  • Pelvic floor exercises 
  • Neuromuscular Electrical Stimulation 
  • Toileting programmes
  • Medication management
  • Management of urinary tract infections

The prescribing of pads will only be considered if all other strategies for promoting continence have failed. Products are provided from an NHS-approved range using NHS Supply Chain as the Home Delivery service.

Deliveries take place every 16 weeks for people in their own home and every 12 weeks for people in Residential Homes. Patients / carers must report any changes of circumstances (e.g. a move out of the area, into hospital) before the next delivery takes place and it is a requirement that a face-to-face reassessment is made with all patients in the continence service every six months in order to continue receiving their products.

Surbiton Health Centre 
Ewell Road
Surrey KT6 6EZ

Tel: 020 8274 7501

Patients will contacted individually if their service is moving.

Patients are requested to report to the First Floor Reception Area on arrival.

There are 70 parking spaces for use by patients with appointments. A number-plate checking system is in place to prevent car park misuse and to ensure that patients can park for their health visit when they need to.

You will therefore need to enter your vehicle registration number when you check in for your appointment, so please ensure that you have this ready to enter. 

Please quote you Client ID Number whenever you contact the Surbiton Health Centre.

Enuresis (bedwetting) affects a significant proportion of children.

The School Health Nursing Team offer an Enuresis Service for children resident within the borough of Kingston, those attending a Kingston School or are registered with a Kingston GP.

For more information please click on the link for the School Nursing Service

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