Provide feedback
All feedback that we receive, whether good or bad, is important to us as it helps us to develop and improve our services and ensure that the care that we provide is of the best quality. If you are pleased about the way we deliver our services we want to hear from you.
We also recognise that sometimes we are unable to meet your expectations. When this happens, we will explore what went wrong, do all that we can to put things right and make plans to reduce the risk of the same thing happening again.
You can provide compliments and raise concerns directly to the service or team providing your care. They will log the compliments and try to resolve any concerns you raise, quickly, and to your satisfaction.
If they do not resolve a concern that you raise, to your satisfaction, and you want to raise a formal complaint you can do so by contacting the Service Effectiveness Team.
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