Front of House   You are here: Home » Partnering With Us » Front Of House

The Customer Care and Facilities Department provides and/or organises a range of non-clinical support services to Your Healthcare comprising:

• Advice and management of support services
• Operational Facilities and Estates Management
• Contract negotiation/monitoring
• Health and Safety management
• Management of Complaints, Comments and Compliments
• Completion of statutory returns
• Incident Management (to include security)
• Reception service
• Home Loan equipment Service (‘Your Healthcare’)
• Procurement
• Estate Strategy development
• Corporate communications services comprising internal and external communications, reputation and change management and events management
• Staff training (Incident reporting and complaints; safety co-ordinator; lone worker; first aid; fire; conflict resolution)
• Company Secretarial Services
• Insurance.

Services are provided across all the organisation's sites and for a range of external customers including Kingston Clinical Commissioning Group, the Royal Borough of Kingston, London Borough of Richmond, SWL & St George’s Mental Health Trust, third sector organisations such as Staywell (formerly Age Concern Kingston), tenants, the League of Friends, local GP practices and internally, such as staff.

Media & Communications

If you have a media related enquiry, please contact Julie Sherlock, Board Lead for Front of House, on 020 8339 8115 or julie.sherlock@yourhealthcare.org

Contact

The department is headed by Board Lead for Customer Care & Facilities Julie Sherlock.

For more information or should you like to discuss a future partnership opportunity, or have a need for infrastructure services support; please call 020 8339 8125 for an informal discussion in the first instance or alternatively email Julie.sherlock@yourhealthcare.org

Your Healthcare CIC is committed to creating and sustaining a learning organisation where all staff have access to training and development opportunities. This will permit the development of new skills and ways of working to underpin service changes and the delivery of quality healthcare. 

Your Healthcare CIC recognises that its greatest asset is its staff. The development of the workforce contributes to the achievement of strategic and business objectives and delivery of quality services.

The Education and Training department aims to deliver an innovative programme of clinical and non-clinical courses available to both internal and external healthcare professionals. We focus on high quality, value for money programmes that aim to fulfil national KSF requirements. 

If you would like to discuss how we can help you with your training requirements please contact Joanna Orlinska at:

Joanna.orlinska@yourhealthcare.org

IT Services provides managed IT infrastructure development and support for Your Healthcare, our commissioners and other organisations.

We have the in-house skills to design and deliver innovative solutions to meet clinical and business needs, based on robust and secure platforms adhering to NHS Information Governance regulations and guidelines. Our systems are scalable from single-handed GP practices to borough-wide community healthcare provision. This is backed with a fully-managed support service, with the ability to deliver both remote and deskside support to ensure customers can continue with business-as-usual operations.

Examples of recent development work undertaken for our customers include:

• Remote access for GP practices, allowing mobile and collaborative working between surgeries
• Automated input of child immunisation data from GP practices into CareNotes
• VoIP implementations across multiple sites

Our Service Desk acts as a single point of contact for all IT-related queries, managing both incidents and service requests. We pride ourselves on our "first-touch fix" capability, but the Service Desk also maintains control of both internal and external escalations, triaging faults for third-party suppliers such as BT and GP clinical software suppliers. Working hours are based on 9am - 5pm Monday - Friday, but customers have the option of extended service hours of 7.30am - 5.30pm Monday - Friday.

Contact

If you would like a quote for IT support for your business, please contact our IT team.

Hollyfield House, 22 Hollyfield Road, Surbiton, Surrey KT5 9AL
t: 020 8339 8161
e: ITOM@yourhealthcare.org
w: www.yourhealthcare.org

The Human Resources team is a group of dedicated, experienced and committed professionals who work hard to ensure that Your Healthcare employs the best people possible; employees with the right skills, in the right place, at the right time.

What do we do? 

We support the organisation’s mission to be the employer of choice for a well trained, developed, engaged, innovative, empowered and valued workforce.

The Human Resources team includes specialists in employee relations and change management, recruitment, registration authority (RA), ESR (including self service), ePay and workforce information.  

What services can we provide?

Based at Hollyfield House we provide HR services to Your Healthcare staff.

We are also proud to provide HR consultancy services, HR Solutions, to organisations with specific HR needs and projects.

How can I find out more?

We are available Monday- Friday 9am – 5pm.

For all Your Healthcare employees with general HR or recruitment queries please call 020 8338 8169/8168/8184, or email recruitmentbureau@yourhealthcare.org 

If you require more information regarding HR Solutions please contact Julie Sherlock on 020 8339 8174 or Julie.Sherlock@yourhealthcare.org

Our aim is to be the Human Resources provider of choice, not only to Your Healthcare, but also in providing a diverse range of Human Resource solutions to other organisations, whether they are GP surgeries, or not for profit organisations, including social enterprises. Services are good value and tailored to business requirements. Professional and responsive, we provide cost effective, workforce-related HR services, supporting staff and managers in the provision of services to patients and service users.

The experienced team have an extensive HR background in both public and private sectors including health, local authorities, retail, broadcasting and the electricity supply industry.

We provide a diverse range of Human Resources services, advice and assistance on all aspects of HR activity, to managers and to support staff through their recruitment, selection, induction and probation. We are fully engaged in the development of the business, and the development of staff. Our range of services covers the following areas:

Recruitment

• Recruitment and selection, administration and support 
• Specialist NHS Knowledge of Agenda for Change & medical staffing terms and conditions of employment 
• Payroll

Employment Law

• Updates and advice 
• Employee Relations case management 
• Absence Management
• Employment Tribunal Preparation

HR Strategy & Policy Development

• General HR Consultancy 
• Workforce wellbeing programmes

Change Management

• Employee engagement 
• Workforce Planning and Transformation 
• TUPE implications

HR Administrators        

• Recruitment and pre-employment checks
• Registration Authority (Smartcards)
• General HR advice and enquiries
• Induction                

HR Business Partners

• Employee relation cases
• Organisation change
• Job evaluations
• Liaison with trade unions
• Guidance on policies and procedures including training for staff
• Advice on improving working lives, health and wellbeing, career breaks, maternity/paternity

Payroll & Workforce Information

• Maintenance of ESR data
• Management of payroll contract - SBS
• ESR self service
• ePay
• Workforce planning
• Workforce information reports