Frequently Asked Questions
Are you a 'Right to Choose' provider?
People can sometimes choose to access different providers for NHS services, including ADHD services, via a process called ‘Right to Choose’. However, Your Healthcare is not a ‘Right to Choose’ ADHD service provider and we cannot initiate ‘Right to Choose’ referrals to other services – this needs to happen with your GP. The charity ‘ADHD UK’ provides helpful information on this option for ADHD assessments which can be found here. Information on NHS Right To Choose generally is available here.
Please be aware that by following these links you will leave the Your Healthcare website. We cannot be responsible for information contained on external websites.
What happens if I register with a GP outside of Kingston?
Your new GP will need to refer you to their local ADHD Service and you will be discharged from the Kingston Adult ADHD Service.
What happens if I move out of Kingston but am still on a waiting list, for an assessment or medication, for example?
Your new GP can explain the situation to the new ADHD service in their referral to them, and ask that they consider honouring your referral date and place on the waiting list. We will discharge you from our service.
I’m moving to Kingston but have been on the waiting list with another borough. What do I do?
Please ask your Kingston GP to refer you to us, with as much information as possible. Including, previous referral dates as we will honour these.
My contact details have changed, what do I do?
Please notify your GP of any changes to your contact details. Please also email ndsadhd@yourhealthcare.org and we will ensure that your records are synced and updated.
I’ve run out of ADHD medication, what do I do?
If you have a Shared Care Protocol in place with your GP, they continue to prescribe ADHD medication for you.
What is a Shared Care Protocol and how long is it valid for?
A Shared Care Protocol is an agreement between the patient, GP and the ADHD specialist service, regarding treatment and ongoing management of ADHD medications. As part of this agreement, the patient should be reviewed annually.
I’ve missed an appointment, what do I do?
If you did not provide at least 24 hours’ notice to cancel or re-arrange your appointment, this will be recorded as you Did Not Attend (DNA). Correspondence will be sent to you and your GP, with the request that you get in contact with ourselves to re-book. Should you DNA a second time, you will be discharged.
How long is an ADHD assessment and what is involved?
An assessment for adult ADHD can take up to two hours, but could be longer if required. Our assessors will ask for information from your childhood, as well as what impacts you as an adult. Further information about this can be found on our information leaflet.
How can I check that I am still on the waiting list?
If you would like confirmation that you are on the waiting list, you can email us on ndsadhd@yourhealthcare.org with your full name and date of birth and we will respond to this enquiry.
I am unable to open an encrypted email which I have received from your service.
Please follow these steps:
1. You will have received an email saying that “ndsadhd@yourhealthcare.org has sent you a protected email.“
2. Once you open the email and click “Read This Message”.
3. A webpage opens. You need to click on “Sign in with a One-Time Passcode”
4. This will send you an email containing a passcode.
5. You need to enter that code in the provided field on the webpage within 15 mins.
6. Click Continue, you will be able to view and reply to the email.
It is also worth checking your junk email as the one time passcode might be there.
I was previously assessed by your service and have misplaced my ADHD assessment report.
Please email us on ndsadhd@yourhealthcare.org with your full name and date of birth and we will be able to email you a copy of your report.
Our Kingston Adult ADHD Service leaflet can be found by clicking here.