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Musculoskeletal (MSK) Outpatient Physiotherapy Service

We provide musculoskeletal outpatient physiotherapy for residents who are registered at a GP practice in the Royal Borough of Kingston, and are located at the Surbiton Health Centre.

Our service is designed to enable patients to enjoy the best level of physical function, pain relief and independence as possible, including self-management. Physiotherapy helps people affected by injury, illness or disability through movement and exercises, manual therapy, education and advice (follow the ‘What services and treatments we offer’ tab above for more information). Some problems resolve quickly, others take more time to improve, and some problems have to be managed as they are a long-term problem.

We work closely with Kingston Borough Public Health, which include Better Bones and Get Active initiatives, with Kingston Hospital and with SWL ICB via getUBetter.

We predominantly receive referrals from Kingston GPs.

As a patient registered with a Kingston GP we can offer you free access to the getUBetter App. It can be accessed on a smartphone or online. To access it you can use the QR code below (Scan with your photo app on your smart phone).

Please note, once accessing the link, you will receive an email with instructions on how to gain access.

Alternatively, you can use the following link getUBetter - Request Access

The getUBetter app is an excellent resource that can provide you with evidence-based information, support and exercises appropriate for your condition. It’s proven to reduce the need for unnecessary medication by 50% and for unnecessary physio appointments by 20%. The GetUBetter App guides you through a sequence of exercises and advice based on your area of pain. This includes:

• Lower back pain
• Back and leg pain
• Neck Pain
• Shoulder Pain
• Elbow Pain
• Hip Pain
• Knee Pain
• Ankle Sprains and Strains
• Upper Limb Tendinopathies
• Lower Limb Tendinopathies

The App will also connect you to your local treatment, healthcare providers or support services if needed.

Low back pain is the most common condition treated accounting for 20% of all referrals.

If you are suffering with Low Back Pain there are some useful links below to provide you with further advice and information alongside the advice given by your physiotherapist:

Other common conditions treated are neck pain at 13%, shoulder pain (9%), knee pain (6%) and knee osteoarthritis (5%). Emphasis is on education and self-management to prevent re-occurrence.

Below are listed areas you can click on to direct you to further useful advice and information including sets of exercises that can be helpful if you are experiencing pain in that area.

Click on the specific area below for further information:

Neck Pain:

Shoulder Pain:

Elbow Pain:

Hand and Wrist Pain:

Back Pain:

Hip Pain:

Knee Pain:

Foot and Ankle Pain:


Patients may attend for individual or group treatment. The range of different services and treatments that may be offered can include:

  • Exercise prescription
  • Joint and soft tissue manual therapy
  • Spinal assessment (including McKenzie, Maitland and Mulligan approaches)
  • Sports injuries
  • Dynamic stability
  • Muscle balance
  • Acupuncture
  • Biomechanics
  • Paediatric musculoskeletal disorders
  • Mobilisation of the neural tissues
  • Musculoskeletal injection therapy
  • Advice for the management of your pain, including individual management strategies and the use of pain relieving medications

Group work for patients includes:

  • Osteoarthritis of the knees
  • Modified pilates for lower back pain

Patients may attend for individual or group treatment.

Below are a set of exercises that can be helpful if you are experiencing neck, shoulder, elbow, lower back, knee or foot pain:

If you are keen to increase your level of physical activity, the Royal Borough of Kingston has a range of programmes that are available within the community.

These programmes include:

‘Better Bones’ which is a service offering a free 14 week local exercise programme on how to improve your bone health;

‘Connected Kingston’ which allows you to find out about local opportunities to get more active;

 ‘Get Active’ which is a 12-week structured exercise programme for adults, run by qualified exercise specialists.

Click on the link below to have a look at the following programmes that are available within Kingston:



Initial appointments consist of an hour face-to-face assessment and subsequent 30 minute follow up sessions as agreed with the physiotherapist.

Remote consultations via telephone or MS Teams can be booked by agreement.

When your assessment appointment is booked you can request for a female or male physiotherapist if you have a preference.

Individual and group work takes place Monday to Friday between 8am – 6pm.

The appointments line is open from Monday to Friday between 9am - 4pm to book, re-arrange and cancel appointments. Tel: 020 8399 7111

As physiotherapy is a physical assessment of the body, please wear appropriate loose-fitting clothing to your appointment.


Surbiton Health Centre 
Ewell Road
Surrey KT6 6EZ

Tel: 020 8399 7111

Patients are requested to report to the First Floor Reception Area on arrival.

There are 70 parking spaces for use by patients with appointments. A number-plate checking system is in place to prevent car park misuse and to ensure that patients can park for their health visit when they need to. You will therefore need to enter your vehicle registration number when you check in for your appointment, so please ensure that you have this ready to enter. 

Please quote your Client ID Number whenever you contact Surbiton Health Centre.

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