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The 2-hour Urgent Community Response Service responds to adults (over the age of 18) who are experiencing a sudden deterioration in their health and wellbeing, who without urgent response are likely to result in a hospital admission.

The service consists of multidisciplinary professionals which includes community nurses, nurse and paramedic practitioners with advanced clinical assessment skills (including prescribing), occupational therapists, physiotherapist and health care assistants.

Through integrated working the service is able to provide a rapid comprehensive initial assessment, clinical and therapy intervention, formulate management plans and follow up patients, to enable them to be supported safely in the community and avoid an unnecessary hospital admission.

The service also offers a falls pick up service where it is deemed clinically safe.

Our inclusive service meets the needs of people considering their protected characteristics. These include, their age, race, religion, gender, sexuality and any disabilities they may have.

The service operates between 8am and 8pm, 7 days a week (last referral accepted 6pm).

Referrals are accepted from health professionals, adult social care, 111, ambulance service and self-referrals following triage.

The telephone number for referrals is through the Single Point of Access number – 020 8274 7088.

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