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Patient safety

We are committed to providing safe, effective services with care that is centred around you.

Occasionally, problems occur while we are looking after you which affect your care. We call these problems incidents.  Incidents can vary from very small problems, such as a delay in being seen for an appointment, to incidents that result in harm. If an incident is particularly severe, we call it a serious incident.

Patient Safety Incident Response Framework

To improve the way that we respond to incidents affecting patients and service users, Your Healthcare will be adopting NHS England's new ‘Patient Safety Incident Response Framework’ (PSIRF) later in 2023. This replaces the current Serious Incident Framework.

As a provider of NHS funded care, this guidance will support us, when patient safety incidents occur, to focus on how things went wrong, rather than on, who did something wrong. The learning that occurs will help us to provide safer care and treatment.  As part of this process, we will engage compassionately with affected patients, service users and their families. 

Our PSIRF Plan

This is being developed with all of our services and will include patient and service user voice and will outline what we will do to try and improve patient and service user safety. Once the plan has been approved we will publish it on our website. 

Investigating Patient Safety Incidents

When things go wrong we will continue to investigate but there will be fewer formal investigations of incidents. We will use new approaches to support our learning and to develop effective actions which will support improved patient safety. Our focus will move away from lengthy investigations of incidents that are well understood to making improvements across a wider range of areas.

The video below introduces PSIRF, and you can also visit the NHS England website for more information.

https://youtu.be/TyYekgo_IN0 

If you would like to find out more about how we are implementing PSIRF at Your Healthcare or would like to get involved, please contact us at Feedback@yourhealthcare.org or call 020 8339 8092