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Patient Involvement and Engagement
When Your Healthcare was set up as a membership organisation, its founders were some of the first to recognise the value of giving staff, service-users and the community, real influence in shaping how health and social care services were designed and delivered for local residents. This remains our approach today.
We use the opinions, views and lived experiences of members to help shape our future direction. Our Patient Involvement and Engagement Strategy outlines our approach to PPIE, setting out how we will ensure that our activities are informed by a diverse range of patient, service user, carer and public insights.
Don’t just take our word for it
Feedback from people using our services helps us to understand what we are doing well and what we could improve.
“Dad was extremely nervous. The podiatry team were fabulous, really caring and reassuring throughout the procedure. Wonderful care. Please keep on doing a great job. Thank you”
Podiatry
“Really great service and the staff are so helpful. The cardiac rehabilitation classes were amazing and have really helped with my confidence when it comes to getting back to exercising. Such an essential post-op service”
Cardiac Rehab Team
“The service was really excellent, the examination was very professional and thorough, and the information they provided was very helpful and complete. I felt completely relaxed, and the practitioner was amazing”
Urology and colorectal service
“In the seven months that my father has been in Kingston accessing the community nursing team, he has had no hospital admissions, compared to the six he had during the summer before he moved here.”
Community nursing team feedback
“The nurses who visited me at home were polite and considerate with excellent knowledge. I have been very happy with the care provided.”
District Nursing Team
“I am immensely grateful to all the carers who came out to help me. They have been absolutely wonderful, they showed kindness and were all so very helpful. They were all dedicated and wonderful people and I couldn’t…”
Reablement team feedback
“Dad was extremely nervous. The podiatry team were fabulous, really caring and reassuring throughout the procedure. Wonderful care. Please keep on doing a great job. Thank you.”
Podiatry team feedback
“The urgent care and support service team has been a lifesaver. When my physio had finished, they provided an exercise and wellbeing coach who gave me new hope and more confidence. I can’t speak highly enough of them….”
Urgent Care and Support Service
“The health visitor was really helpful and listened to my problems. Such a great service for new mums and wonderful that it is local. So helpful to be able to see someone face-to-face for help and support.”
Health visiting team feedback
Give us your feedback
Your feedback is invaluable. Please take a moment to complete our survey which will help us to recognise what we’re doing well and where we can improve.
You Said We Did
Improving together
Our “You Said, We Did” approach is embedded throughout our organisation and we are committed to informing people about how their views and opinions have influenced change.
