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2-hour Urgent Community Response Service
Avoid an unnecessary hospital admission
The 2-hour Urgent Community Response Service responds to adults who are experiencing a sudden deterioration in their health and wellbeing, and without urgent response, are likely to admitted to hospital. The service also offers a falls pick-up service where it is clinically safe.
Our team consists of multidisciplinary professionals including community nurses, nurse and paramedic practitioners with advanced clinical assessment skills (including prescribing), occupational therapists, physiotherapists and health care assistants.
Through integrated working we are able to provide a rapid, comprehensive initial assessment and clinical intervention when appropriate, and provide management and follow up for patients, so they can be supported safely in the community and avoid an unnecessary hospital admission.
How to contact us
The service operates between 8am and 8pm, 7 days a week (last referral at 6pm).
Referrals are accepted from health professionals, adult social care, 111, ambulance service and service-users/carers.
The telephone number for referrals is through the Single Point of Access number – 020 8274 7088.
Urgent Care and Support Team
The urgent care and support team assesses, diagnoses, prescribes and treats acute health problems, to prevent hospital admissions for patients living in care homes. Our team of paramedics and nurses offer 2-hour clinical triage and same day visits.
Community Nursing
Community nursing teams provide care to adults in their own homes, in residential homes or in a clinic setting, primarily for housebound patients who will attend their GP surgery as they recover. The teams are led by district nurses – specialist practitioners in this area of work. Community matrons are also key members of the team.
Find out more
Looking to make a referral
Find details of how to access our services
Frequently asked questions
Find answers to common questions about our services, policies, and procedures. We hope you find the answers you need, and we’re always happy to assist further. If you can’t find the answer you’re looking for then please don’t hesitate to contact us.
We are an independent community interest company (CIC), but are funded by the NHS and local authorities to provide health and social care community services for residents in Kingston, and additional learning disability services in Richmond. If we make any profit, it is reinvested into our community services
If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. If there is no referral form listed, please use the generic community healthcare referral form here.
You can also call for emergency referrals to our Rapid Response service (2-hour urgent community response) or Urgent Care Support Service (care homes).
It is possible to self refer to some of our services (e.g. rapid response, children’s speech and language). If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. You can also call our single point of access team on 020 8274 7088 for referrals to our Rapid Response service (2-hour urgent community response).
Click here to see our current vacancies. The links will take you through to the NHS Jobs website which processes our applications. Please feel free to contact our recruitment team if you have any queries: HRhub@yourhealthcare.org
Still have a question? Our friendly team will be happy to answer any questions you may have.
Contact usMake a referral
You should refer via the Single Point of Access, please download our referral form below. Referrals are accepted from health and social care professionals over the telephone or via form submission. Only urgent services can be referred via telephone – Rapid Response and Urgent Care and Support Service (care homes).
Make a referral
Our Service Locations
Where can you find this service?
22 Hollyfield Road
Surbiton
KT5 9AL
Tel: 020 8339 8000
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Search our services here either by alphabetical order or category. Find more information and details of how to refer or book.
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- 2-hour Urgent Community Response Service
- Adult Autism
- Adult Speech and Language
- Attention Deficit Hyperactivity Disorder
- Autism Kingston
- Cardiac Rehabilitation
- Cedars Ward
- Challenging Behaviours
- Children’s Speech & Language Therapy
- Community Matrons
- Community Neuro Rehabilitation
- Community Nursing
- Continence
- Contraception and Sexual Health (CASH)
- Dementia
- Diabetes Care
- Dietetics
- District Nursing
- End-of-life care
- Falls Service
- Family Support Service: before and after diagnosis
- Health Visiting
- High Intensity Users (HIU)
- Infant feeding
- Inpatient Rehabilitation
- Learning Disability
- Musculoskeletal Outpatient Physiotherapy
- Occupational Therapy
- Palliative and End of Life Care
- Physiotherapy
- Physiotherapy – community
- Physiotherapy outpatients
- Podiatry (Foot Care)
- Pulmonary Rehabilitation
- Reablement
- School Health
- SEND family support before and after diagnosis
- Sexual Health
- Shared Lives
- Speech and langauge therapy – children’s
- Speech and language therapy – adults
- Tissue Viability
- Urgent Care & Support Service for Care Homes
- Urgent Community Response
- Urology, Colorectal And Continence Service
- Your Podiatry
- Your Wellbeing Counselling
