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Continence

Regain Control

Adults over 18 years old who live with bladder, bowel or pelvic floor dysfunction and are registered with a Kingston Borough GP, can be referred for an assessment by our specialist team. We will carry out an initial assessment, discuss your symptoms with you and explore a range of lifestyle and treatment options.

Patients must be registered with a Kingston GP and their GP will refer them to the service.

The continence nurse specialist will provide a comprehensive and holistic assessment normally at one of the clinics, which run Monday to Friday from 8.30 am to 5 pm and are provided at Surbiton Health Centre. The service is also provided to those who are housebound.

Treatment offered

Once a diagnosis has been made you may be asked to take part in a treatment programme which may include:

  • Advice about fluid intake
  • Lifestyle advice
  • Weight management
  • Bladder retraining techniques
  • Pelvic floor exercises
Find out more

Contact

Surbiton Health Centre
Ewell Road
Surbiton
Surrey KT6 6EZ

Tel: 020 8274 7501 (referral line for GPs/health professionals)

Please report to the First Floor Reception Area on arrival.

Find out more

Coming to your appointment

Patients are requested to complete a 3-day frequency volume chart which is then brought to their initial appointment. Patients are welcome to bring a family member, carer or friend. You can also request a formal chaperone if you would like someone to be present during the appointment.

Looking to make a referral

Find details of how to access our services

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Frequently asked questions

Find answers to common questions about our services, policies, and procedures. We hope you find the answers you need, and we’re always happy to assist further. If you can’t find the answer you’re looking for then please don’t hesitate to contact us.

We are an independent community interest company (CIC), but are funded by the NHS and local authorities to provide health and social care community services for residents in Kingston, and additional learning disability services in Richmond. If we make any profit, it is reinvested into our community services

If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. If there is no referral form listed, please use the generic community healthcare referral form here.

You can also call for emergency referrals to our Rapid Response service (2-hour urgent community response) or Urgent Care Support Service (care homes).

It is possible to self refer to some of our services (e.g. rapid response, children’s speech and language). If you click on the ‘Our services’ tab and choose the service you need, details of how to refer are available. You can also call our single point of access team on 020 8274 7088 for referrals to our Rapid Response service (2-hour urgent community response).

Click here to see our current vacancies. The links will take you through to the NHS Jobs website which processes our applications. Please feel free to contact our recruitment team if you have any queries: HRhub@yourhealthcare.org

Still have a question? Our friendly team will be happy to answer any questions you may have.

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Make a referral

You should refer via the Single Point of Access, please download our referral form below. Referrals are accepted from health and social care professionals over the telephone or via form submission. Only urgent services can be referred via telephone – Rapid Response and Urgent Care and Support Service (care homes).

Download Referral Form

Make a referral

Max. file size: 10 MB.

Our Service Locations

Where can you find this service?

Surbiton Health centre
Ewell Road
Surbiton
KT6 6EZ
Tel: 020 8399 7111

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